Work and employment are a significant constituent part of tourism and are gaining ground as
an area of research. This review paper offers a critical reflection on the field of tourism work …

Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …

Given that artificial intelligence (AI) is significantly transforming businesses, it is crucial to
examine how AI will change the future of the hospitality and tourism industry. By integrating …

Despite their importance for online shop**, little is known about what motivates customers
to trust and use chatbots. This study fills this gap by investigating factors leading customers …

This study aims to analyze the influence of the system quality and information quality from
the Correctional Database System (CDS) on the job performance of correctional Technical …

Scholars and practitioners have highlighted the importance of digital innovations in the drive
towards a circular plastic economy. Therefore this paper investigates the role of digital …

The escalating utilization of digital technology has created new challenges and therefore
calls for modifications in organizational culture, technology infrastructure and job structure …

The current study aims to investigate the factors that affect a hotels' decision to adopt digital
technologies. Our theoretical grounding builds on the Technology–Organization …

Abstract The role of Frontline Employees'(FLEs) motives in determining customer Value Co-
Creation (VCC), attitude, and behavior is studied less. Following social exchange theory, the …

Despite numerous studies focusing on ride-sourcing services, most have concentrated on
users' pre-usage behaviour. This study explores users' post-usage behaviour, aiming to …