Purpose With the increasing importance of technology in hospitality and tourism, technology-
driven service innovation has been a salient topic discussed from both customers' and …

Purpose Information and communication technologies (ICTs) are a key player in the food
services and restaurants sector; thus, the aim of this work consists in studying the previous …

Purpose: The purpose of this chapter is to review and critically evaluate robots, artificial
intelligence and service automation (RAISA) applications in the restaurant industry to …

This study addresses customer experience management (CXM) in upscale restaurants.
Specifically, it examines restaurateurs' perceptions of customers' changing needs following …

This paper examined the acceptance of central bank digital currency (CBDC) as a payment
method in the hospitality and tourism sectors. The characteristics of CBDC payment were …

Drone delivery services have been gaining momentum in retail due to the surge in digital
commerce, and retail giants are seen making significant progress in delivering parcels with …

Purpose The paper intends to examine mobile taxi (m-taxi) adoption, so as to close the gap
in the current literature and clarify the behaviour of users by synthesising technological …

Generative artificial intelligence (AI), such as ChatGPT, is increasingly utilized to facilitate
decision-making processes in various aspects of our lives, including travel activities. Despite …

Purpose This study aims to investigate consumers' intention to use onsite restaurant
interactive self-service technology (ORISST) using a modified value attitude-behavior model …

Purpose Although restauranteurs hope to incorporate offal or variety meat, in the menu as
an attempt to reduce food waste, adopting these ingredients is still challenging due to …