A method and apparatus for automatically identifying harmful electronic messages, such as
those presented in emails, on Craigslist or on Twitter, Facebook and other social media …

BACKGROUND Retailers and merchants involved in electronic commerce often do not offer
live Support or salespeople to help custom ers in purchasing decisions. Instead, a customer …

Systems and methods are provided for providing an answer to a question left unanswered in
an electronic discussion forum. In some embodiments, a question that has not been …

In this specification, online communities also referred to as forums, are used as a customer
Support tool. Users of the forum post questions and replies. In some embodiments users can …

(57) ABSTRACT A communication system for conducting an interaction with customers
using Social media is provided. The communica tion system can include a social media …

Disclosed are examples of systems, apparatus, methods and computer program products for
maintaining context in a transaction conversation. A notification of a customer interaction …

BACKGROUND 0001. On-line message forums enable users to post mes sages and other
users to respond to such messages. Some businesses provide customer/product Support in …

Creation, association, and/or placement of search forums for searches strings enable users
to discuss aspects of both searches and elements associated with the searches, and further …

Zhang, et al.,“An Approach for Predicting and Ranking Consumer Review Helpfulness'.
Proceedings of the IADIS International Con ference on e-Commerce, Jul. 2008, pp. 128 …

Methods and systems for managing customeractivity in a call center include monitoring
event data. A mediator filters the event data into an event data set associated with a selected …