The use of business excellence models (BEM) has become popular in the last two decades,
and several companies have learned how to use them and gained from such models. More …

This paper offers a descriptive analysis of TQM and business excellence measurement
(BEM) by synthesising the relevant literature. There is need for a sound theoretical …

This study aims at providing a comprehensive research guide from total quality management
(TQM) to business excellence for future researchers. A total of 371 research papers are …

This paper presents the results of the empirical study conducted in 68 Spanish firms which
are following the implementation process of the Total Quality Management (TQM) through …

The main purpose of the paper is to identify the group of indicators that are most widely used
in the manufacturing area worldwide, to identify the responsibility and authority for …

Achieving performance is the premise of an organization's existence on the market.
Performance may be achieved by optimal administration of resources, in order to ensure not …

This quantitative study is meant to explore the intellectual structure paradigm of
organisational business excellence (OBE) as an emerging field of research. Advanced …

This paper is intended to design and provide a reliable and valid measurement instrument to
aid organizations that wish to self-assess their performance and positioning relative to …

Organisational performance measurement method has shifted from measuring not only the
tangibles aspect but also the intangibles aspects. Tangible aspects cover financial factors …

Under the business pressures and megatrends sha** today's supply chains (SCs),
enterprises have to compete and sustain as part of increasingly complex, highly …