Dialogue management in conversational systems: a review of approaches, challenges, and opportunities

H Brabra, M Báez, B Benatallah… - … on Cognitive and …, 2021 - ieeexplore.ieee.org
Attracted by their easy-to-use interfaces and captivating benefits, conversational systems
have been widely embraced by many individuals and organizations as side-by-side digital …

Dialogue state tracking with a language model using schema-driven prompting

CH Lee, H Cheng, M Ostendorf - arxiv preprint arxiv:2109.07506, 2021 - arxiv.org
Task-oriented conversational systems often use dialogue state tracking to represent the
user's intentions, which involves filling in values of pre-defined slots. Many approaches have …

Action-based conversations dataset: A corpus for building more in-depth task-oriented dialogue systems

D Chen, H Chen, Y Yang, A Lin, Z Yu - arxiv preprint arxiv:2104.00783, 2021 - arxiv.org
Existing goal-oriented dialogue datasets focus mainly on identifying slots and values.
However, customer support interactions in reality often involve agents following multi-step …

Sgd-x: A benchmark for robust generalization in schema-guided dialogue systems

H Lee, R Gupta, A Rastogi, Y Cao, B Zhang… - Proceedings of the AAAI …, 2022 - ojs.aaai.org
Zero/few-shot transfer to unseen services is a critical challenge in task-oriented dialogue
research. The Schema-Guided Dialogue (SGD) dataset introduced a paradigm for enabling …

AugNLG: Few-shot natural language generation using self-trained data augmentation

X Xu, G Wang, YB Kim, S Lee - arxiv preprint arxiv:2106.05589, 2021 - arxiv.org
Natural Language Generation (NLG) is a key component in a task-oriented dialogue system,
which converts the structured meaning representation (MR) to the natural language. For …