Cross-sectional research: A critical perspective, use cases, and recommendations for IS research
Cross-sectional data is pervasive in information systems (IS) research. This editorial reviews
cross-sectional studies, summarizes their strengths and limitations, and derives use cases of …
cross-sectional studies, summarizes their strengths and limitations, and derives use cases of …
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Z Lu, Q Min, L Jiang, Q Chen - International Journal of Information …, 2024 - Elsevier
An increasing number of enterprises are deploying chatbots to enhance service efficiency
and reduce customer service costs. However, many customers prefer to switch to a human …
and reduce customer service costs. However, many customers prefer to switch to a human …
The contingent effects of is certifications on the trustworthiness of websites
Abstract Information systems (IS) research has largely treated IS certifications (ie, graphical
cues that prove the endorsement of independent third parties) as universally effective at …
cues that prove the endorsement of independent third parties) as universally effective at …
Gamified monetary reward designs: Offering certain versus chance‐based rewards
To motivate visitors to engage with websites, e‐tailers widely employ monetary rewards (eg,
vouchers, discounts) in their website designs. With advances in user interface technologies …
vouchers, discounts) in their website designs. With advances in user interface technologies …
[HTML][HTML] How was my performance? Exploring the role of anchoring bias in AI-assisted decision making
Organizations leverage artificial intelligence (AI) to analyze data and support decision
making. However, the integration of AI into organizational workflows may introduce …
making. However, the integration of AI into organizational workflows may introduce …
Trust in public and private providers of health apps and usage intentions: a sectoral privacy calculus and control perspective
Mobile health apps, particularly personal health records (PHRs), play a vital role in
healthcare digitalization. However, the varying governance approaches for providing PHR …
healthcare digitalization. However, the varying governance approaches for providing PHR …
Let me decide: Increasing user autonomy increases recommendation acceptance
The use of algorithm assistance for decision making is vastly increasing in recent years,
largely in online settings wherein users receive advice from recommendation systems …
largely in online settings wherein users receive advice from recommendation systems …
Sustainable energy consumption behaviour with smart meters: The role of relative performance and evaluative standards
C Wendt, D Kosin, M Adam… - Information Systems …, 2024 - Wiley Online Library
The growing adoption of smart meters enables the measurement of households' energy
consumption, influenced not solely by building characteristics such as thermal insulation but …
consumption, influenced not solely by building characteristics such as thermal insulation but …
Shadows of Corporate Social Responsibility: An Experimental Study on Intensity, Motives, and Legitimacy in Organizational Reputation
S Shahid - Corporate Social Responsibility and Environmental …, 2025 - Wiley Online Library
The study examines when and how corporate social responsibility (CSR) intensity (high vs.
low) leads to higher perceived organizational reputation. Drawing on stakeholder theory, the …
low) leads to higher perceived organizational reputation. Drawing on stakeholder theory, the …
Increasing RPA Adoption: An Experiment on Countermeasures for Status Quo Bias
This study presents an online experiment to analyse two measures (success stories and
additional information) to overcome a potential status quo bias towards adopting robotic …
additional information) to overcome a potential status quo bias towards adopting robotic …