[HTML][HTML] An assessment of alternative social banking systems using T-Spherical fuzzy TOP-DEMATEL approach

F Özdemirci, S Yüksel, H Dinçer, S Eti - Decision Analytics Journal, 2023 - Elsevier
Assessment of alternative banking systems is a difficult problem with multiple and conflicting
criteria. This study proposes a multi-criteria decision-making (MCDM) model for evaluating …

[HTML][HTML] Financial innovation and bank financial performance: Evidence from Nigerian deposit money banks

O Ashiru, G Balogun, O Paseda - Research in Globalization, 2023 - Elsevier
Since the global financial crisis of 2008, there has been increasing attention on the impact of
financial innovation (FI) on the financial services industry. Despite wide consensus on the …

[HTML][HTML] Determinants of digital banking adoption in the Kingdom of Saudi Arabia: A technology acceptance model approach

HA Alnemer - Digital Business, 2022 - Elsevier
This study aims at investigating the determinants of digital banking adoption in the Kingdom
of Saudi Arabia using the Technology Acceptance Model (TAM). The study is based on data …

There is a secret to success: Linking customer experience management practices to profitability

RWH Wetzels, M Wetzels - Journal of Retailing and Consumer Services, 2023 - Elsevier
Customer experience (CX) and customer experience management (CXM) are key tenets of
the presently dominant marketing research and management strategy paradigm. Despite …

The effectiveness of centralized payment network advertisements on digital branding during the COVID-19 crisis

DP Sakas, IDG Kamperos, DP Reklitis… - Sustainability, 2022 - mdpi.com
Crises are always challenging for banking systems. In the case of COVID-19, centralized
payment networks and FinTech companies' websites have been affected by user behavior …

Role of artificial intelligence in moderating the innovative financial process of the banking sector: a research based on structural equation modeling

MR Rabbani, A Lutfi, MA Ashraf, N Nawaz… - Frontiers in …, 2023 - frontiersin.org
This study seeks to find the moderating role of AI in the association between a bank's
innovative financial process and the bank's market share. The data were analyzed using …

Digital technology adoption, workforce agility and digital technology outcomes in the context of the banking industry of India

A Muduli, A Choudhury - Journal of Science and Technology Policy …, 2024 - emerald.com
Purpose The rapid adoption of digital technology forced the leaders to explore and examine
the drivers and facilitators capable of enhancing the bank's performance. This paper …

Factors impacting senior citizens' adoption of E-banking post COVID-19 pandemic: an empirical study from India

R Jena - Journal of Risk and Financial Management, 2023 - mdpi.com
The global economy and the financial sector have suffered due to the COVID-19 epidemic.
The banking industry has seen an increase in digital channels and payments, consumer …

[HTML][HTML] Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda

H Zhu, O Vigren, IL Söderberg - Journal of Business Research, 2024 - Elsevier
Robo-advisors, also known as robo-advisory services, significantly reshape customer
service in financial advisory industries, transforming retail investor markets by substituting …

Map** research in marketing: trends, influential papers and agenda for future research

R Ramos, P Rita, C Vong - Spanish Journal of Marketing-ESIC, 2024 - emerald.com
Purpose This study aims to map the conceptual structure and evolution of the recent
scientific literature published in marketing journals to identify the areas of interest and …