The focus of this research revolves around applying the dynamic capabilities (DC)
considering technological, organizational, and environmental dimensions (TOE framework) …

This paper aims to study the effects (benefits) of digitalization on management control
systems and explore the factors affecting the relationship between digitalization and …

Declining institutional trust is one of the central problems in modern societies. Identifying its
determinants, among which inequality, is fundamental for designing suitable interventions to …

Purpose Co-creation of services (CCOS) is a collaborative strategy that emphasises
customer involvement and their expertise to increase the value of the service experience. In …

Conducting a maturity assessment allows companies to measure their readiness in
implementing novel technologies. However, this task is challenging due to the …

In light of new digital opportunities, enterprises require modernization also with regard to
intra-organizational business and IT management. Enterprise Service Management (ESM) is …

The systematic design, building and implementation of IT services for on-premise, cloud-
based or hybrid data centers are a hard engineering and managerial process. Heavyweight …

The design-building of IT services in data centers has been historically conducted by
applying rigorous IT service design-building phases-workflows. Consequently, relevant …

This study aims to analyze the maturity level of Information Technology (IT) service
management in Bondowoso District Court using the Information Technology Infrastructure …

Penelitian ini bertujuan untuk menganalisis implementasi dan manajemen layanan dalam
domain Service Operation sesuai dengan kerangka kerja ITIL V3 di lingkungan perusahaan …