This study reviews the research on planning and scheduling in healthcare published in
Production and Operations Management (POM) and other prestigious operations …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

E‐healthcare platforms start to integrate medical services across online and offline
channels, where providers can perform online consultations, schedule patients' offline visits …

This paper examines patient preferences and choice behavior in scheduling medical
appointments. We conduct four discrete choice experiments on two distinct populations and …

Understanding the behavior of queueing systems is important to both operations
management academics and practitioners. Queueing systems have been studied …

Patient no-shows for scheduled medical appointments are of great concern for many
healthcare providers. In this paper, we tackle the no-show problem by applying insights from …

To increase revenue or improve customer service, companies are increasingly
personalizing their product or service offerings based on their customers' history of …

Outpatient care providers usually allow patients to access service via scheduling
appointments or direct walk-in. Patients choose strategically between these two access …

We study the effects of rescheduling on no-show behavior in an outpatient appointment
system for both new and follow-up patients. Previous literature has primarily focused on new …

Technological advancements and the COVID-19 pandemic have catapulted process
virtualization across many industries, including healthcare, where telehealth has enabled …