Online payment is a trend that is gaining momentum globally. As a result of digitisation, the
advent of online banking has increasingly made its way into the modern marketplace …

The study examined factors influencing customers' switching intentions among retail banks
after regulatory-induced mergers and acquisitions occasioned by banking sector reforms …

Mobile banking has marked itself as an emerging technology adopted by banks around the
globe. The purpose of this research is to identify the key factors of mobile technology …

Purpose–University students have a clear need for bank accounts as they have fees,
expenses and cash needs. The usefulness of a current account is therefore pre‐evident and …

Purpose: This article aims to investigate the main drivers of mobile banking among Delhi–
NCR consumers. The TAM (technological acceptance model) was used as a framework for …

Purpose–Customer-centric banking envisions that banks should meet both tangible and
intangible satisfaction criteria of their customers. The purpose of this paper is to investigate …

This research explores the effects of the DART model of value co‐creation on customer
retention. To do so, the current research examines the moderating role of types of customer …

Bangladesh has the third largest Muslim population in the world after Indonesia and
Pakistan. Higher demand of Islamic banking products and services requires existence of …

One of the major goals of salesman is to create and keep the proper position of a special
brand in the customers' minds in order to affect their decision making and also their …

The business of banking in Indonesia today is develo** very fast. This prompts
competition among the banks to be higher and higher. The competition occurs when they …