In the information systems, customer relationship management (CRM) is the overall process
of building and maintaining profitable customer relationships by delivering superior …

The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of
customer satisfaction | Emerald Insight Books and journals Case studies Expert Briefings Open …

Internet technology enables companies to capture new customers, track their performances
and online behavior, and customize communications, products, services, and prices …

In response to the thriving development in electronic commerce (EC), many on-line retailers
have developed Web-based information systems to handle enormous amounts of …

This study evaluated the relationships among variables in electronic customer relationship
management (e-CRM) success. The purpose of this paper is to examine the effect of …

The increasing importance of the Internet in most domains has brought about a paradigm
change in consumer relations. The influence of Social Networks has entered the Customer …

In this paper, it has been tried to evaluate influence of information technology–as a key
factor–from different aspects in order to create and manage direct relationship between …

The rapid growth of the Internet and the expansion of electronic commerce applications in
manufacturing have given rise to electronic customer relationship management (e-CRM) …

The current study aims at providing understanding and practical insights of how to maintain
customer loyalty using E-CRM from perspectives of small food businesses in Jordan. The …

The purpose of this study is to test the influence of electronics customer relationship
management (e-CRM) and co-information sharing on product competitiveness and small …