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Revealing the impact of operational logistics service quality on omni-channel capability
IÖ Yumurtacı Hüseyinoğlu, MF Sorkun… - Asia Pacific Journal of …, 2018 - emerald.com
Purpose This paper introduces the term “omni-channel capability” and tests its validity. The
purpose of this paper is to investigate the impact of logistics service quality (LSQ) on omni …
purpose of this paper is to investigate the impact of logistics service quality (LSQ) on omni …
Using instant refunds to improve online return experiences
In the online return context, offering the consumer a satisfactory return experience is critical
to an online seller's success. However, little is known about how online sellers can improve …
to an online seller's success. However, little is known about how online sellers can improve …
Examining the impact of locus and justice perception on B2B service recovery
BS Oflaç, UY Sullivan, Z Kaya Aslan - Journal of Business & Industrial …, 2021 - emerald.com
Purpose This paper aims to examine the relationships between locus of attribution, recovery
justice perceptions, recovery satisfaction and repurchase intention after a B2B service …
justice perceptions, recovery satisfaction and repurchase intention after a B2B service …
[HTML][HTML] RESTORANLARDA ALGILANAN ADALET VE TELAFİ MEMNUNİYETİNİN MEMNUNİYET VE SADAKAT ÜZERİNDEKİ ROLÜ: ADALET TEORİSİNE DAYALI …
A Olcay, YK Özekici - Cumhuriyet Üniversitesi İktisadi …, 2018 - esjournal.cumhuriyet.edu.tr
Bu araştırmanın amacı, restoran işletmelerinde yaşanan hizmet hatalarının giderilmesinde
kullanılan telafi sürecinde, algılanan adalet ve telafi memnuniyetinin etkisini ortaya …
kullanılan telafi sürecinde, algılanan adalet ve telafi memnuniyetinin etkisini ortaya …
[CITAAT][C] A service recovery model for the mobile internet service provider industry
RK Major - 2021 - North-West University (South Africa)