A significant amount of emotional labor takes place during teaching. Teaching is a
multitasking profession that consists of both cognitive and emotional components, with …

Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

The COVID-19 pandemic has unhinged the lives of employees across the globe, yet there is
little understanding of how COVID-19 health anxiety (CovH anxiety)—that is, feelings of fear …

This paper provides evidence from a natural experiment on the relationship between
positive affect and productivity. We link highly detailed administrative data on the behaviors …

In tandem with a surge of public interest in authenticity, there is a growing number of
empirical studies on individual authenticity in work settings. However, these studies have …

Employee turnover continues to represent one of the most significant challenges faced by
the US restaurant industry, and customer incivility is regarded as being related to this …

Many employees perform emotional labor, regulating their emotions to meet organizationally
mandated display rules (eg,“service with a smile”), which has both professional and …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Supporting one's family is a major reason why many people work, yet surprisingly little
research has examined the implications of family motivation. Drawing on theories of …

This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes …