Artificial intelligence in interactive marketing: a conceptual framework and research agenda

JW Peltier, AJ Dahl, JA Schibrowsky - Journal of Research in …, 2024‏ - emerald.com
Purpose Artificial intelligence (AI) is transforming consumers' experiences and how firms
identify, create, nurture and manage interactive marketing relationships. However, most …

An overview of business advancement through technology: Markets and marketing in transition

A Thrassou, D Vrontis, L Efthymiou… - … Technology Volume I …, 2022‏ - Springer
Technology transforms rapidly nearly every aspect of corporate life. Technological
innovation drives businesses and vice versa. Businesses produce new technologies while …

The dark side of generative artificial intelligence: A critical analysis of controversies and risks of ChatGPT

K Wach, CD Duong, J Ejdys, R Kazlauskaitė… - … and Economics Review, 2023‏ - ceeol.com
Objective: The objective of the article is to provide a comprehensive identification and
understanding of the challenges and opportunities associated with the use of generative …

The caring machine: Feeling AI for customer care

MH Huang, RT Rust - Journal of Marketing, 2024‏ - journals.sagepub.com
Customer care is important for its role in relationship building. This role has traditionally
been performed by human customer agents; however, the emergence of interactive …

[HTML][HTML] The impact of artificial intelligence and Industry 4.0 on transforming accounting and auditing practices

AAH Abdullah, FA Almaqtari - … of Open Innovation: Technology, Market, and …, 2024‏ - Elsevier
The main aim is to investigate the impact of artificial intelligence (AI), Industry 4.0 readiness,
and Technology Acceptance Model (TAM) variables on various aspects of accounting and …

[HTML][HTML] The Fifth Industrial Revolution: How harmonious human–machine collaboration is triggering a retail and service [r] evolution

SM Noble, M Mende, D Grewal, A Parasuraman - Journal of Retailing, 2022‏ - Elsevier
This manuscript draws attention to the dawn of the Fifth Industrial Revolution (5IR) and
highlights its potential for addressing a host of issues within retail and service domains. With …

Artificial intelligence and consumer behavior: From predictive to generative AI

E Hermann, S Puntoni - Journal of Business Research, 2024‏ - Elsevier
Since the introduction of ChatGPT, the leading example of Generative Artificial Intelligence
(GenAI), the research community and the general public have been captivated by GenAI's …

The impact of artificial intelligence in marketing on the performance of business organizations: evidence from SMEs in an emerging economy

K Abrokwah-Larbi, Y Awuku-Larbi - Journal of Entrepreneurship in …, 2024‏ - emerald.com
Purpose This study aims to empirically investigate the relationship between artificial
intelligence (AI) in marketing (AIM) and business performance from the resource-based view …

[HTML][HTML] Chatbots' effectiveness in service recovery

A Agnihotri, S Bhattacharya - International Journal of Information …, 2024‏ - Elsevier
Leveraging the computers are social actors theory, in this study, we explore traits of artificial
intelligence-based chatbots that make them perceived as trustworthy, drive consumers to …

[HTML][HTML] Determining factors related to artificial intelligence (AI) adoption among Malaysia's small and medium-sized businesses

S Lada, B Chekima, MRA Karim, NF Fabeil… - Journal of Open …, 2023‏ - Elsevier
The purpose of the study is to examine the relationship between Competitive Pressure (CP),
Top Management Commitment (TMC), Employee Adaptability (EA), External Support (ES) …