The transformative power of AI and AR in customer-centric services in the tourism and hospitality sector: Looking back to predict the future outlook

SH Chen, F Ahmed - Managing customer-centric strategies in the …, 2025 - igi-global.com
In this chapter, we will look at how Artificial Intelligence (AI) and Augmented Reality (AR) are
bringing big changes to the hospitality and tourism industries, especially in post-pandemic …

Will Customers Appreciate Service Transformation via Digital Technologies?

PJ Hu, WL Chang - 2025 - scholarspace.manoa.hawaii.edu
This study aims to investigate consumers' views, intentions, and actual use of self-service
technologies in supermarkets, lifestyle retail stores, and restaurants by integrating the TPB …

A Talking Cart

ABI Naeem - 2024 - scholarworks.uno.edu
This research investigates the development of a robust AI-powered detection and tracking
engine aimed at revolutionizing the retail checkout experience. The foundation of this work …