We review the burgeoning literature on the social effects of emotions, documenting the
impact of emotional expressions on observers' affect, cognition, and behavior. We find …

Social interactions can trigger emotional contagion between individuals resulting in
behavioral synchrony. Emotional contagion can be a very effective and attractive strategy in …

Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …

Customer service employees are generally advised to express positive emotion during their
interactions with customers. The rise and maturity of artificial intelligence (AI)–powered …

Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

With teacher shortages around the world and high attrition rates in some countries, teachers
who experience high job satisfaction offer solid support for school systems as they are …

Emphasizing customer satisfaction as a strategic lever for enhancing business performance
is a widespread business practice. However, just over 25 years of empirical studies by …

Positive organizational scholarship has led to a growing interest in the critical role of positive
emotions for the lives of both workers and organizations. We review and integrate the …

This study draws upon affective events theory, research regarding funders' perceptions, and
research regarding expectation alignment between products and their presenters to develop …

As robots become more prevalent in society, investigating the interactions between humans
and robots is important to ensure that these robots adhere to the social norms and …