Survey research has reached an era when the Internet is commonly used as a research tool
in different fields of study. Yet, the use of this method in tourism and hospitality research has …

Consumers not only buy green products to fulfil their environmental values but also seek
product specific benefits from their green purchase. However, research predicting green …

Purpose The purpose of this paper is to present a detailed and critical look at the evolution
of online survey research since Evans and Mathur's (2005) article on the value of online …

Purpose Providing high-quality e-banking services is considered a basic strategy for
attracting and retaining customers with electronic-banking platforms. The purpose of this …

Mobile banking (m-banking) is the fastest growing and most cost-effective channel for
delivering banking services. Electronic word of mouth (eWOM) plays a crucial role in the …

Futurists predict that a third of jobs that exist today could be taken by Smart Technology,
Artificial Intelligence, Robotics, and Algorithms (STARA) by 2025. However, very little is …

Literature on consumer engagement is growing significantly, yet there is limited empirical
research on its drivers and outcomes. This study examines the key drivers and outcomes of …

Although there are several marketing implications that have been considered in the context
of social media marketing, less attention has been paid to the influence of antecedents of …

Transformative service research is particularly relevant in health care where the firm and
customer can contribute to individual as well as societal well-being. This article explores …

In the context of the popular development of the low-carbon economy, the “high energy
consumption, high pollution, and high emissions” of the manufacturing industry have …