US7328243B2 - Collaborative content coherence using mobile agents in peer-to-peer
networks - Google Patents US7328243B2 - Collaborative content coherence using mobile …

(56) References Cited US PATENT DOCUMENTS The present invention is directed to a
customer contact 100 M in which a session monitor 140 identifies and implements 4,163,124 …

US8000989B1 - Using true value in routing work items to resources - Google Patents
US8000989B1 - Using true value in routing work items to resources - Google Patents Using true …

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In one embodiment, a contact centerisprovided that includes:(a) a work item queue 208,250
comprising an intra-enterprise contact associated with at least first and second internal …

US7657021B2 - Method and apparatus for global call queue in a global call center - Google
Patents US7657021B2 - Method and apparatus for global call queue in a global call center …

(57) ABSTRACT A contact center is provided that includes a plurality of agents for servicing
incoming contacts and an event manager that is operable to monitor various administrative …

BACKGROUND Internet use has become increasingly pervasive in recent years. Resources
available on the Internet include electronic content and services. Internet resources may be …