Introduction Process map** (PM) supports better understanding of complex systems and
adaptation of improvement interventions to their local context. However, there is little …

This paper addresses the design problem of outpatient chemotherapy oncology
departments. The objective is to identify the most effective resource configuration (eg …

Business model innovation (BMI) is core for entrepreneurship in industrial or service sectors,
including tourism. Our submission focuses on the development of the field of BMI. We …

This study proposes an operationalisation of the term focus in healthcare operations. We
develop a configuration model consisting of six interrelated dimensions that can be used to …

This work analyses how Brazilian health insurance operators and hospitals apply Managed
Care (MC) and innovation-related criteria upon managing healthcare operations. Four …

Purpose To detect factors contributing to variation in cataract surgery processes. Methods A
multilevel study was conducted to compare the process of cataract surgery between …

Our submission focuses on the development of the field of business model innovation (BMI),
aiming to identify the current state of the art. We use the systematic literature review …

Background: The Triple Aim posits that health care should strive to improve patient
experience, improve population health, and maintain or lower costs. However, most …

Health information systems have a large amount of data, but they lack of mechanisms to
analyze the execution of their processes. Process mining techniques analyze the real data …

One of the central challenges for the healthcare system today is how to manage care for
patients with complex needs. This patient group is not well-defined but covers patients with …