In this article, we provide a nuanced perspective on the benefits and costs of covert
research. In particular, we illustrate the value of such an approach by focusing on covert …

Purpose The purpose of this paper is to analyze how service design practices reshape
mental models to enable innovation. Mental models are actors' assumptions and beliefs that …

The pandemic has forced organizations to find new ways of working. In fact, we are seeing
an increase in remote working and this has inevitably impacted onboarding processes. In …

This article addresses the question of how to achieve immersion in organizational
ethnography. Working through a broad set of ethnographies in organization studies …

The current article argues that video-based methodologies offer unique potential for
multimodal research applications. Multimodal research, further, can respond to the problem …

ABSTRACT COVID-19 has led to alternative work arrangements for many organizations.
Working from home (WFH) is an example, but it could lead to psychological effects affecting …

Within tourism research, there has been little attention to research–practice knowledge
exchange during the research process nor to practice-based research. This article examines …

Despite the considerable interest in researcher reflexivity within the organizational literature,
little attention has been paid to participant reflexivity, here defined as the reflexive …

Background Ethnography, originally developed for the study of supposedly small-scale
societies, is now faced with an increasingly mobile, changing and globalised world. Cultural …

Literature around middle management has highlighted the importance of intra‐
organizational boundaries, focusing on the in‐betweenness and fluidity of middle …