[HTML][HTML] Customer Satisfaction in e-Commerce during the COVID-19 Pandemic

G Ilieva, T Yankova, S Klisarova, Y Dzhabarova - Systems, 2022‏ - mdpi.com
The declared state of emergency and the measures taken against the spread of coronavirus
by governments have increased Internet shop**. All companies, regardless of size and …

Toward develo** a national customer satisfaction index in Jordan

D Zeglat, I Mukattash - Global Business & Finance Review (GBFR), 2023‏ - econstor.eu
Purpose: This research aims to develop a national index to measure customer satisfaction in
Jordan. Based on householders' perspectives and assessments, this index will form a …

UNVEILING NEGATIVE PERCEPTIONS: UNDERSTANDING SWEDISH CONSUMER DYNAMICS IN CROSS-BORDER E-COMMERCE WITH AMAZON AND TEMU

H Tariq, Z Chen - 2024‏ - gupea.ub.gu.se
Driven by advancements in technology, the growth of cross-border e-commerce has
impacted the entire retail sector by offering customers incredible levels of global market …

Implementasi Wellness Tourism dalam Meningkatkan Guest Satisfaction di The Westin Resort Nusa Dua Bali

I Yasa - 2024‏ - repository.pnb.ac.id
Penelitian ini bertujuan untuk mengeksplorasi implementasi wellness tourism dan
dampaknya terhadap kepuasan tamu di The Westin Resort Nusa Dua Bali, sebuah resort …

Implementasi Metode SEMPLS, CSI, dan CLI untuk Pengukuran Loyalitas Pelanggan Shopee Menggunakan R Shiny

C Oktavia, B Warsito… - JST (Jurnal Sains dan …, 2023‏ - ejournal.undiksha.ac.id
Teknologi informasi digunakan di industri perdagangan online, Indonesia memiliki shopee
sebagai industri perdagangan online. Shopee marketplace terbesar dan paling populer di …

ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP LAYANAN RAWAT INAP PUSKESMAS KECAMATAN JULOK KABUPATEN ACEH TIMUR MENGGUNAKAN …

A Annurrahmi - 2024‏ - rama.unimal.ac.id
Pelayanan kesehatan merupakan faktor penting dalam meningkatkan derajat kesehatan
dan kesejahteraan setiap masyarakat Indonesia. Puskesmas sebagai penyelenggara upaya …

[PDF][PDF] Customer Satisfaction in e-Commerce during the COVID-19 Pandemic. Systems 2022, 10, 213

G Ilieva, T Yankova, S Klisarova, Y Dzhabarova - 2022‏ - academia.edu
The declared state of emergency and the measures taken against the spread of coronavirus
by governments have increased Internet shop**. All companies, regardless of size and …

Optimizing E-Loyalty on The Bukalapak E-Commerce Platform: Exploring the Role of E-Service Quality Mediated by E-Satisfaction and E-Trust

N Apriyanti, SI Azizah… - International Journal of …, 2024‏ - journal.rescollacomm.com
This study aims to analyze and prove the effect of e-service quality on optimizing e-loyalty
mediated by e-trust and e-satisfaction on the Bukalapak e-commerce platform by focusing …