An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …

Gestures that accompany speech are an essential part of natural and efficient embodied
human communication. The automatic generation of such co‐speech gestures is a long …

This study of anthropomorphic response to artificial intelligence begins with an extensive
review of the literature and an identification of conceptual distinctions between …

The application of anthropomorphic design features is widely assumed to facilitate human-
robot interaction (HRI). However, a considerable number of study results point in the …

As social robots become more common, there is a need to understand how people perceive
and interact with such technology. This systematic review seeks to estimate people's …

Purpose Service robots can offer benefits to consumers (eg convenience, flexibility,
availability, efficiency) and service providers (eg cost savings), but a lack of trust hinders …

The role of robots in society keeps expanding and diversifying, bringing with it a host of
issues surrounding the relationship between robots and humans. This introduction to human …

Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

Robot use in the service industry has been gaining momentum, not only for potential cost
reduction reasons, but to allow establishments to improve their service quality. However …

Numerous businesses have employed chatbots with a human-like speaking ability to assist
customers with online shop** and customer service; however, it is uncertain whether or …