Understanding user satisfaction with intelligent assistants

J Kiseleva, K Williams, J Jiang… - Proceedings of the …, 2016 - dl.acm.org
Voice-controlled intelligent personal assistants, such as Cortana, Google Now, Siri and
Alexa, are increasingly becoming a part of users' daily lives, especially on mobile devices …

Setrank: Learning a permutation-invariant ranking model for information retrieval

L Pang, J Xu, Q Ai, Y Lan, X Cheng, J Wen - Proceedings of the 43rd …, 2020 - dl.acm.org
In learning-to-rank for information retrieval, a ranking model is automatically learned from
the data and then utilized to rank the sets of retrieved documents. Therefore, an ideal …

Predicting user satisfaction with intelligent assistants

J Kiseleva, K Williams, A Hassan Awadallah… - Proceedings of the 39th …, 2016 - dl.acm.org
There is a rapid growth in the use of voice-controlled intelligent personal assistants on
mobile devices, such as Microsoft's Cortana, Google Now, and Apple's Siri. They …

Learning groupwise multivariate scoring functions using deep neural networks

Q Ai, X Wang, S Bruch, N Golbandi… - Proceedings of the …, 2019 - dl.acm.org
While in a classification or a regression setting a label or a value is assigned to each
individual document, in a ranking setting we determine the relevance ordering of the entire …

Online evaluation for information retrieval

K Hofmann, L Li, F Radlinski - Foundations and Trends® in …, 2016 - nowpublishers.com
Online evaluation is one of the most common approaches to measure the effectiveness of an
information retrieval system. It involves fielding the information retrieval system to real users …

List-aware reranking-truncation joint model for search and retrieval-augmented generation

S Xu, L Pang, J Xu, H Shen, X Cheng - Proceedings of the ACM Web …, 2024 - dl.acm.org
The results of information retrieval (IR) are usually presented in the form of a ranking list of
candidate documents, such as web search for humans and retrieval-augmented generation …

Measuring the utility of search engine result pages: an information foraging based measure

L Azzopardi, P Thomas, N Craswell - The 41st International ACM SIGIR …, 2018 - dl.acm.org
Web Search Engine Result Pages (SERPs) are complex responses to queries, containing
many heterogeneous result elements (web results, advertisements, and specialised" …

A systematic review of cost, effort, and load research in information search and retrieval, 1972–2020

M McGregor, L Azzopardi, M Halvey - ACM Transactions on Information …, 2023 - dl.acm.org
During the information search and retrieval (ISR) process, user-system interactions such as
submitting queries, examining results, and engaging with information impose some degree …

When does relevance mean usefulness and user satisfaction in web search?

J Mao, Y Liu, K Zhou, JY Nie, J Song, M Zhang… - Proceedings of the 39th …, 2016 - dl.acm.org
Relevance is a fundamental concept in information retrieval (IR) studies. It is however often
observed that relevance as annotated by secondary assessors may not necessarily mean …

Taking search to task

C Shah, R White, P Thomas, B Mitra, S Sarkar… - Proceedings of the …, 2023 - dl.acm.org
The importance of tasks in information retrieval (IR) has been long argued for, addressed in
different ways, often ignored, and frequently revisited. For decades, scholars made a case …