Abstract Service systems enable value co-creation. However, value co-creation is a complex
phenomenon that is difficult to observe, let alone to purposefully enact. This is a serious …

Smart cities and communities aim for social well-being. Mobilizing and integrating various
institutions, actors, and resources are crucial when building and instantiating smart …

As the importance of services increases, so does the need for suitable information
technology (IT) to support the exchange of resources in interactive value creation processes …

Engagement platforms (EPs) are an essential technology to enable modern co-creation and
service innovation. Therefore, the design of these platforms is receiving increasing attention …

Digital transformation is a main driver for change, evolution, and disruption in organizations.
As digital transformation is not solely determined by technological advancements, public …

Far-reaching digitalization affords significantly more opportunities for engaging actors and
mobilizing resources in service systems. By leveraging these capabilities, digitally enabled …

Open phenomena including open resources, processes such as crowdsourcing and their
effects have initiated fundamental shifts in the way organizations conduct their business …

Angetrieben durch die zunehmende Geschwindigkeit der Digitalisierung und die mit ihr
einhergehenden Chancen, befindet sich eine Vielzahl von Unternehmen in einem …

Participatory research in the healthcare sector is fraught with obstacles. In particular,
choosing appropriate methods to involve the heterogeneous stakeholders in the healthcare …

This book is the result of my scientific work in recent years, but it also reflects a considerable
part of how I developed as a person on this journey. The challenges and successes, but also …