Customer experience in digital banking: A review and future research directions

S Chauhan, A Akhtar, A Gupta - International Journal of Quality and …, 2022 - emerald.com
Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …

Gamification and serious games: A literature meta-analysis and integrative model

G Baptista, T Oliveira - Computers in human behavior, 2019 - Elsevier
In recent years we have witnessed a growing number of companies and institutions
embedding game mechanics and game design techniques in all types of information …

[HTML][HTML] The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps

K Akdim, LV Casaló, C Flavián - Journal of Retailing and Consumer …, 2022 - Elsevier
The purpose of this research is to understand the main factors that determine users'
continuance intention to use social mobile Apps, considering two utilitarian (ie, perceived …

Gamification and online impulse buying: The moderating effect of gender and age

L Zhang, Z Shao, X Li, Y Feng - International Journal of Information …, 2021 - Elsevier
While gamification has emerged as one of the most promising futuristic trends in e-
commerce, how it impacts consumers' impulse buying behavior remains largely …

Examining factors influencing Jordanian customers' intentions and adoption of internet banking: Extending UTAUT2 with risk

AA Alalwan, YK Dwivedi, NP Rana… - Journal of Retailing and …, 2018 - Elsevier
The key objective of this study is to propose and examine a conceptual model that best
explains the key factors influencing Jordanian customers' intentions and adoption of Internet …

How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love

CL Hsu, MC Chen - Computers in human behavior, 2018 - Elsevier
Gamification is increasingly applied as a design strategy when improving various behavioral
outcomes in the online retailing domain. Understanding the attributes of gamification …

Influencing factors in M-learning adoption in higher education

A Qashou - Education and information technologies, 2021 - Springer
The tremendous and rapid developments in the information and communications technology
sector as well as mobile devices have resulted in modern technologies, one of which is …

The adoption of cryptocurrency as a disruptive force: Deep learning-based dual stage structural equation modelling and artificial neural network analysis

GA Abbasi, LY Tiew, J Tang, YN Goh, R Thurasamy - Plos one, 2021 - journals.plos.org
In recent years, the growth of cryptocurrency has undergone an enormous increase in
cryptocurrency markets all around the world. Sadly, only insignificant heed has been paid to …

The role of artificial intelligence in consumers' brand preference for retail banks in Hong Kong

SPS Ho, MYC Chow - Journal of Financial Services Marketing, 2023 - Springer
Artificial intelligence (AI) technologies are increasingly integral to our world, as they serve as
the foundation for new value propositions and distinctive customer experiences. AI is crucial …

Why do people play games on mobile commerce platforms? An empirical study on the influence of gamification on purchase intention

N Yu, YT Huang - Computers in Human Behavior, 2022 - Elsevier
In recent years, there has been an upsurge in the number of mini-games on mobile
commerce platforms. The emerging gamification phenomenon of e-commerce still requires …