Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research

B Chandra, Z Rahman - Journal of Service Theory and Practice, 2024‏ - emerald.com
Purpose Artificial intelligence (AI) has a significant impact on value co-creation (VCC).
However, a study providing a comprehensive summary of the current state of the art and …

Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems

EH Manser Payne, AJ Dahl, J Peltier - Journal of Research in …, 2021‏ - emerald.com
Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …

Circular ecosystem innovation: An initial set of principles

J Konietzko, N Bocken, EJ Hultink - Journal of Cleaner Production, 2020‏ - Elsevier
A circular economy maximizes the value of material resources and minimizes greenhouse
gas emissions, resource use, waste and pollution. We will posit that circularity needs to be …

The nature and fundamental elements of digital service innovation

SL Vargo, JA Fehrer, H Wieland… - Journal of Service …, 2024‏ - emerald.com
Purpose This paper addresses the growing fragmentation between traditional and digital
service innovation (DSI) research and offers a unifying metatheoretical framework …

Rethinking the process of diffusion in innovation: A service-ecosystems and institutional perspective

SL Vargo, MA Akaka, H Wieland - Journal of business research, 2020‏ - Elsevier
The diffusion of innovation is generally referred to as the spread or adoption of a technology
within a social context. This view separates technological and market aspects of innovation …

Service ecosystem design: Propositions, process model, and future research agenda

J Vink, K Koskela-Huotari, B Tronvoll… - Journal of Service …, 2021‏ - journals.sagepub.com
While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

A critical review of robot research and future research opportunities: adopting a service ecosystem perspective

H Shin - International Journal of Contemporary Hospitality …, 2022‏ - emerald.com
Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …

Fluidity and the customer experience in digital platform ecosystems

A Ramasundaram, N Pandey, Y Shukla, S Alavi… - International Journal of …, 2023‏ - Elsevier
Fluidity is the ability of a digital platform ecosystem to change form to align with changing
consumer preferences and stay relevant in the marketplace. This study advances that three …

[HTML][HTML] Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0

I Iriarte, M Hoveskog, HN Ngoc, I Legarda… - Industrial Marketing …, 2023‏ - Elsevier
Industry 4.0 provides increasing opportunities for manufacturing companies in servitization,
which has led to the emergence of digital servitization. Several single case studies have …

Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems: A service-dominant logic perspective

JW Peltier, AJ Dahl, EL Swan - Journal of Business Research, 2020‏ - Elsevier
Value co-creation for service innovations involves integrating inputs from multiple actors
within service ecosystems. Traditionally, value co-creation has been considered in light of …