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Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
Purpose Artificial intelligence (AI) has a significant impact on value co-creation (VCC).
However, a study providing a comprehensive summary of the current state of the art and …
However, a study providing a comprehensive summary of the current state of the art and …
Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems
Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …
their service ecosystems, essentially changing perceptions of what is service quality and …
Circular ecosystem innovation: An initial set of principles
A circular economy maximizes the value of material resources and minimizes greenhouse
gas emissions, resource use, waste and pollution. We will posit that circularity needs to be …
gas emissions, resource use, waste and pollution. We will posit that circularity needs to be …
The nature and fundamental elements of digital service innovation
Purpose This paper addresses the growing fragmentation between traditional and digital
service innovation (DSI) research and offers a unifying metatheoretical framework …
service innovation (DSI) research and offers a unifying metatheoretical framework …
Rethinking the process of diffusion in innovation: A service-ecosystems and institutional perspective
The diffusion of innovation is generally referred to as the spread or adoption of a technology
within a social context. This view separates technological and market aspects of innovation …
within a social context. This view separates technological and market aspects of innovation …
Service ecosystem design: Propositions, process model, and future research agenda
While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …
there are often struggles in realizing lasting change in practice. The issues with long-term …
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …
management (HTM), the purpose of this study is to identify a research agenda by conducting …
Fluidity and the customer experience in digital platform ecosystems
Fluidity is the ability of a digital platform ecosystem to change form to align with changing
consumer preferences and stay relevant in the marketplace. This study advances that three …
consumer preferences and stay relevant in the marketplace. This study advances that three …
[HTML][HTML] Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
Industry 4.0 provides increasing opportunities for manufacturing companies in servitization,
which has led to the emergence of digital servitization. Several single case studies have …
which has led to the emergence of digital servitization. Several single case studies have …
Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems: A service-dominant logic perspective
Value co-creation for service innovations involves integrating inputs from multiple actors
within service ecosystems. Traditionally, value co-creation has been considered in light of …
within service ecosystems. Traditionally, value co-creation has been considered in light of …