Intelligent AI devices have become a common presence in the business landscape, offering
a wide range of services, from the medical sector to the hospitality industry. From an …

Empathy reflects the ability to perceive and be sensitive to the emotional states of others,
often eliciting a motivation to care for their well-being. It plays a central role in prosocial …

This paper aimed at examining the related studies on the relationship between teacher
empathy and learner engagement in English as a Foreign Language (EFL) learning …

Chatbots have been applied to computer-mediated communication to replace human agents
due to their high efficiency and cost-effectiveness. However, their outcomes are not always …

Short-form video influencer advertising offers new opportunities for user sensory experience
to promote advertising effectiveness and induce positive user responses. This unique …

Traits that predict whether an employee will generate promising new ideas do not
necessarily predict that they will also implement those ideas. This is especially relevant …

Empathy is important for resolving intergroup conflicts. However, people often tend to feel
less empathy toward people who do not belong to their social group (ie, outgroup members) …

What is a group? How do we know to which groups we belong? How do we assign others to
groups? A great deal of theorizing across the social sciences, has conceptualized “groups” …

Empathy is a fundamental component of our social-emotional experience. Over the last
decade, there has been increased interest in understanding the effects of acute stress on …

Following the surge for empathy training in service literature and its increasing demand in
service industries, this study systematically reviews empirical papers implementing and …