Purpose This paper aims to investigate to what extent quality function deployment (QFD) can
be used in quality improvement rather than design activities. Design/methodology/approach …

The purpose of this paper is to improve service quality of international freight forwarders and
explore practical business solutions to enhance customer service level. Freight forwarder …

This paper investigates the port performance assessment and proposes a comprehensive
framework with various perspectives as well as priority distributions of stakeholders' …

Pembuatan kapal adalah proses manufaktur multi-tahap dengan berbagai sumber yang
khas dengan fungsi kompleks dan membutuhkan kualitas konstruksi yang tinggi. Beberapa …

This paper aims to introduce a possible way of applying network science in Quality Function
Deployment by supporting a CNC machine tool development project. Our central thesis was …

This paper presents a case study using Quality Function Deployment (QFD) method to
identify urban public transport users' needs and requests and to improve service quality in …

This study aims to introduce a method to integrate and coordinate departments' activities to
enhance the service quality of organizations using Quality Function Deployment (QFD). To …

This paper explored the education factors and ranked their impacts on the employees'
competencies development in Vietnam. Factors contributing to the employees' …

The purpose of this study is to examine potential barriers to the implementation of strategic
decisions in hotels located in Antalya, Turkey. Empirical data were collected from …

This paper investigates multi-agent service quality problems in the area of airport
management and proposes the use of the multilayer quality function deployment (QFD) …