Impact of service quality, corporate image and customer satisfaction towards customers' perceived value in the banking sector in Pakistan

H Zameer, A Tara, U Kausar, A Mohsin - International journal of bank …, 2015 - emerald.com
Purpose–The purpose of this paper is to explore the impact of services quality, customer
satisfaction and corporate image on customer perceived value in the banking sector of …

Impact of service innovation on customer satisfaction: An evidence from Pakistani banking industry

R Kanwal, S Yousaf - Emerging Economy Studies, 2019 - journals.sagepub.com
The purpose of this study is to appraise the linkage between service innovation (SI),
customer value creation (CVC), and customer satisfaction (CS) with a specific focus on the …

The structural relationship of service quality, corporate image and technology usage on the customer value perception in banking institutions, Indonesia

S Surjaatmadja, J Saputra - Talent Development & Excellence, 2020 - repository.ibs.ac.id
Customer values play a crucial role in the achievement of short-term and long-term goals. It
measured from the difference between total benefit and total sacrifices perceived by …

[CITATION][C] Privatization in emerging markets: Pakistan's perspective

M Khan, M Yaqub, F Faisal, M Khan - Interdisciplinary Journal of Research in …, 2011