Purpose–The purpose of this paper is to propose and test a comprehensive model that
captures individual, system and situational drivers of customers' intention to use and actual …

This research examines the effects of factors such as perceived ease of use, perceived
usefulness, perceived enjoyment, innovativeness, perceived information quality, and …

Abstract Employing Mehrabian and Russell's stimulus–organism–response framework, this
study examines how consumers' perceived quality of interactive restaurant self-service …

The availability of a huge number of studies about the Technology Acceptance Model (TAM)
for predicting consumer's acceptance and usage of innovations in points of sale motivates …

Self-service technologies (SSTs) are defined as technological interfaces that enable
customers to produce a service without direct employee involvement. Among various SSTs …

The application of virtual reality (VR) in improving users' learning outcomes, especially in
perceived learning effectiveness, is a new area. VR provides visualisation and interaction …

To ensure a high level of service quality (SQ), retailers think about offering self-service
information technologies (SSIT) at the point of sale. However, the explanatory value of the …

Technical reliability of self-service technologies (SSTs) has been found to be a strong
determinant of satisfaction with tech-enabled services. Yet, the interpretation of the factors …

Purpose: With the development and increasing adoption of the Internet in the early 21st
century, SSTs (Self-Service Technologies) rapidly permeated all aspects of life. Many …

ABSTRACT Self-Service Business Intelligence (SSBI) enables business users, such as
executives, managers, analysts, and knowledge workers to build reports on a need-basis to …