Purpose Recent literature on healthcare quality demands more contextualized and patient-
perspective research, as models from developed countries are not suitable for develo** …

RESUMEN OBJETIVO: Determinar la calidad de servicio en los consultorios externos de
medicina interna de un hospital general según la satisfacción percibida por los usuarios …

The Internet is host to many sites that collect vast amounts of opinions about products and
services. These opinions are expressed in written language, and this paper presents a …

The problem of identifying people's opinions expressed in written language is a relatively
new and very active field of research. Having access to huge amount of data due to the …

Introduction: Patient satisfaction is one of the most important components of measuring
healthcare quality. Objectives: The study aimed to evaluate the validity and reliability of the …

Purpose How employees connect with their work organisation and how it may play a role in
their moral courage and ethical behaviour remain under-explored. This study, using …

For the success of health care organizations, accurate measurement of health care service
quality is as important as understanding the nature of the service delivery system. Without a …

Healthcare decision-makers increasingly face a changing and ever-evolving landscape,
forcing them to formulate public policies based on the results from different scientific …

Purpose Drawing on social identification theory, this research aims to explore an important
mechanism–patients' perceived empathy from a hospital, which is defined as caring …

Quality is what customer wants. In other words, quality is the measure of customer
satisfaction. Customer focussed quality management is one of the most important …