The purpose of the paper is to investigate the effect of after sale service and service quality
on word of mouth as well as testing the mediating role of customer satisfaction. Data were …

This research establishes a multidimensional capacity indicator that allows to evaluate the
sigma level of the service dimensions in a call centre of a telephone company. This study is …

The purpose of this paper is to study the contribution of the factors of industrial and
manufacturing engineering to quality of digital legal proceedings in the EAEU (Eurasian …

Big data has proven to be a good source in analysing complicated situations and designing
complex systems. With big data analysis, solutions have become more accurate. However …

This paper presents the development and validation of a questionnairebased model to
assess the quality of services provided by public institutions based on internal service …

This paper studies customer service in public agencies within the context of vehicle titling
and registration services in North Carolina Division of Motor Vehicles (NCDMV). Over …

ĐỀ CƯƠNG NGHIÊN CỨU Page 1 ĐẠI HỌC HUẾ TRƢỜNG ĐẠI HỌC KINH TẾ TRẦN LONG
NÂNG CAO CHẤT LƢỢNG CUNG ỨNG DỊCH VỤ HÀNH CHÍNH CÔNG TỈNH QUẢNG BÌNH …

Nghiên cứu này được thực hiện nhằm mục đích xác định các yếu tố chất lượng dịch vụ
hành chính công (DVHCC) ảnh hưởng đến sự hài lòng của người dân khi thực hiện các …

Вклад проведенного исследования в развитие концепции цифрового судопроизводства
состоит в обосновании значимого влияния производственно-технологических …