This paper is motivated by the widespread availability of AI tools, whose adoption and
consequent benefits are still not well understood. As a first step, some critical issues that …

Understanding the antecedents and their effects on satisfaction is crucial, especially in
consumer marketing. Most investigations in marketing research have used the Expectation …

Purpose This study examines the effect of multidimensional constructs on citizen loyalty to e-
government services. More specifically, it examines the effects of service quality, trust and …

This paper investigates how citizens' uncertainty in e-government services can be managed.
First, we draw from uncertainty reduction theory, and propose that transparency and trust are …

The effects of convenience and speed in m-payment | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search The effects of …

The effects of intangible assets on organizational outcomes remain poorly understood. We
compare the effects of two intangible assets—firm reputation and celebrity—on (1) the …

Artificial Intelligence is increasingly becoming integrated in many aspects of human life. One
particular AI comes in the form of conversational agents (CAs) such as Siri, Alexa, and …

Individual-level information systems adoption research has recently seen the introduction of
expectation—disconfirmation theory (EDT) to explain how and why user reactions change …

To understand the first purchase mechanism in online shop**, this study established an
integrated model of initial trust and TAM. According to the analysis results, initial trust beliefs …

The interplay of customer experience and commitment | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search The interplay …