Measuring service quality in higher education: Development of a hierarchical model (HESQUAL)
Purpose–This paper aims to develop and empirically test a hierarchical model for measuring
service quality in higher education. Design/methodology/approach–The first phase of the …
service quality in higher education. Design/methodology/approach–The first phase of the …
A systematic review of quality of student experience in higher education
Purpose The purpose of this paper is to identify and synthesize major streams of research
on quality of student experience in higher education, to present an agenda for future …
on quality of student experience in higher education, to present an agenda for future …
Service quality in postgraduate education
Purpose–Measuring service quality in higher education is increasingly important for
attracting and retaining tuition‐based revenues. Nonetheless, whilst undergraduates have …
attracting and retaining tuition‐based revenues. Nonetheless, whilst undergraduates have …
[PDF][PDF] Variables affecting E-learning services quality in Indonesian higher education: Students' perspectives
ABSTRACT Aim/Purpose This research aims to evaluate and analyze the e variables which
influence the quality of e-learning services at the university-level based on the perspectives …
influence the quality of e-learning services at the university-level based on the perspectives …
Service quality assessment in a Greek higher education institute
Education service quality, even though it has become a major issue in higher education
worldwide, in Greece it has gained attention only in the last few years. The paper analyzes …
worldwide, in Greece it has gained attention only in the last few years. The paper analyzes …
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
The present study proposed and tested a conceptual model incorporating perceived service
quality, customer-perceived value, and repurchase intention in a higher-education context …
quality, customer-perceived value, and repurchase intention in a higher-education context …
A prospective model for aligning educational quality and student experience in international higher education
The aim of this paper is to develop a model that addresses and bridges the gap between
quality management and student experience. The model incorporates the most commonly …
quality management and student experience. The model incorporates the most commonly …
[PDF][PDF] Antecedents of student's behavioral intentions in higher education institutions
MSH Binnawas, GSA Khalifa… - International Journal of …, 2020 - academia.edu
The primary objective of this study was to identify the nature of the relationship between
service quality, customer satisfaction, and behavioral intention. The specific objectives of the …
service quality, customer satisfaction, and behavioral intention. The specific objectives of the …
Service quality, students' satisfaction and behavioural intentions in STEM and IC higher education institutions
D Meštrović - Interdisciplinary Description of Complex Systems …, 2017 - hrcak.srce.hr
Sažetak Service quality, students' satisfaction and their behavioural intentions are
recognised as rather important aspects in higher education institution's strategy in a …
recognised as rather important aspects in higher education institution's strategy in a …
How do management students perceive the quality of education in public institutions?
R Narang - Quality Assurance in Education, 2012 - emerald.com
Purpose–Kee** in mind the urgent need to deliver quality education in higher education
institutes, the current paper seeks to measure the quality perception of management …
institutes, the current paper seeks to measure the quality perception of management …