Social sustainability in the hospitality and tourism supply chains: what can we learn from existing research and what remains unexplored?

C Elbelehy, J Crispim - Journal of Hospitality and Tourism Insights, 2024 - emerald.com
Purpose This research systematically reviews the literature on social sustainability within
hospitality and tourism supply chains (H&T SCs). The aim is to identify research approaches …

From complexity to evolution: Map** resilience management practices in the hospitality industry during the COVID-19 crisis

OA El-Said, M Smith, Y Al-Yafaei, SAA Salam - International Journal of …, 2023 - Elsevier
The COVID-19 pandemic has severely affected the hospitality industry. Many have treated
the crisis as a temporary shock. However, there are those who see it as a turning point …

Unveiling ChatGPT in tourism education: exploring perceptions, advantages and recommendations from educators

O Altun, MB Saydam, T Karatepe… - Worldwide Hospitality and …, 2024 - emerald.com
Purpose Following the remarkable debut of ChatGPT and its rapid adoption by a global
audience since its launch in November 2022, this study delves into educators' perceptions of …

Customer experience management in capsule hotels: a content analysis of guest online review

VO Olorunsola, MB Saydam, TT Lasisi… - Journal of Hospitality …, 2023 - emerald.com
Purpose Capsule hotels are a revolutionary Japanese concept of lodging that dates back
over four decades. On the other hand, capsule hotels are a relatively new concept for most …

Air-travelers' perceptions of service quality during the COVID-19 pandemic: Evidence from Tripadvisor sites

D Sulu, H Arasli, MB Saydam - Sustainability, 2021 - mdpi.com
The COVID-19 pandemic has impacted both healthcare and the economy on a global scale.
This pandemic has changed consumer habits and behaviors significantly, primarily because …

[HTML][HTML] Sustainable tourism in the post-covid-19 era: investigating the effect of green practices on hotels attributes and customer preferences in Budapest, Hungary

M Alreahi, Z Bujdosó, Z Lakner, L Pataki, K Zhu… - Sustainability, 2023 - mdpi.com
Environmental practices have become an important matter in all aspects of life and
industries, especially in the post-COVID-19 era. However, these practices continue to face …

The impact of job insecurity on job burnout among hospitality employees during COVID-19 pandemic: the moderating role of supervisor and co-worker support

CA Chong, LP Ng, IC Chen - International Hospitality Review, 2024 - emerald.com
Purpose This study evaluates the moderating role of work-based social supports (ie
supervisor support and co-worker support) in the relationship between job insecurity and job …

Guest service experience in eco-centric hotels: a content analysis

VO Olorunsola, MB Saydam, H Arasli… - International Hospitality …, 2022 - emerald.com
Purpose Sustainable tourism is becoming more popular all over the world. Eco-friendly
(green) hotels are properties that are friendly to the environment and are becoming …

Outcomes of job insecurity among hotel employees during COVID-19

OM Karatepe, F Okumus, MB Saydam - International Hospitality …, 2022 - emerald.com
Outcomes of job insecurity among hotel employees during COVID-19 | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

How about the service perception during the COVID-19 pandemic: an analysis of tourist experiences from user-generated content on TripAdvisor

MB Saydam, VO Olorunsola, T Avci… - … Critiques: Practice and …, 2022 - emerald.com
Purpose The COVID-19 pandemic has resulted in significant changes in tourists' attitudes
and behaviors mostly as a result of confinement-related problems. Although various studies …