[HTML][HTML] What do patients say about doctors online? A systematic review of studies on patient online reviews

YA Hong, C Liang, TA Radcliff, LT Wigfall… - Journal of medical …, 2019‏ - jmir.org
Background: The number of patient online reviews (PORs) has grown significantly, and
PORs have played an increasingly important role in patients' choice of health care providers …

[HTML][HTML] The voice of Chinese health consumers: a text mining approach to web-based physician reviews

H Hao, K Zhang - Journal of medical Internet research, 2016‏ - jmir.org
Background Many Web-based health care platforms allow patients to evaluate physicians by
posting open-end textual reviews based on their experiences. These reviews are helpful …

Should doctors open online consultation services? An empirical investigation of their impact on offline appointments

W Fan, Q Zhou, L Qiu, S Kumar - Information Systems …, 2023‏ - pubsonline.informs.org
Online healthcare portals have become prevalent worldwide in recent years. One common
form of a healthcare portal is the online consultation website, which provides a bridge …

[HTML][HTML] Assessing patient experience and healthcare quality of dental care using patient online reviews in the United States: mixed methods study

Y Lin, YA Hong, BS Henson, RD Stevenson… - Journal of Medical …, 2020‏ - jmir.org
Background Over the last two decades, patient review websites have emerged as an
essential online platform for doctor ratings and reviews. Recent studies suggested the …

[HTML][HTML] Social media and rating sites as tools to understanding quality of care: a sco** review

LM Verhoef, TH Van de Belt, LJ Engelen… - Journal of medical …, 2014‏ - jmir.org
Background: Insight into the quality of health care is important for any stakeholder including
patients, professionals, and governments. In light of a patient-centered approach, it is …

[HTML][HTML] Association between physician online rating and quality of care

K Okike, TK Peter-Bibb, KC **e, ON Okike - Journal of medical Internet …, 2016‏ - jmir.org
Background Patients are increasingly using physician review websites to find “a good
doctor.” However, to our knowledge, no prior study has examined the relationship between …

A tale of two countries: International comparison of online doctor reviews between China and the United States

H Hao, K Zhang, W Wang, G Gao - International journal of medical …, 2017‏ - Elsevier
Background Worldwide, patients have posted millions of online reviews for their doctors. The
rich textual information in the online reviews holds the potential to generate insights into how …

What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website

M Emmert, F Meier, AK Heider, C Dürr, U Sander - Health policy, 2014‏ - Elsevier
Abstract Background Physician rating websites (PRWs) could be shown to have an impact
on physician choice making. However, little research has been carried out to assess the …

Can we trust online physician ratings? Evidence from cardiac surgeons in Florida

SF Lu, H Rui - Management Science, 2018‏ - pubsonline.informs.org
Despite heated debate about the pros and cons of online physician ratings, little systematic
work has examined the correlation between physicians' online ratings and their actual …

[PDF][PDF] Taking patients' narratives about clinicians from anecdote to science

M Schlesinger, R Grob, D Shaller… - New England Journal …, 2015‏ - luigigreco.info
Sometimes a picture is not worth a thousand words—or even a few sentences. So it appears
for the public reporting of patients' experiences with doctors and clinics. Millions of dollars …