Providing clients with public services that will meet their needs and expectations requires
not only testing their satisfaction. In order to better improve service processes in the context …

Purpose Clinical genetic testing is increasingly integrated in managing and diagnosing
cardiac conditions and disease. It is important to identify ongoing challenges. This study …

Background Care transitions have a significant impact on patient health outcomes and care
experience. However, there is limited research on how clients receiving care in the home …

Designers are increasingly collaborating with data scientists to apply smart data
technologies to understand large-scale user behavior during their design research. This is …

Central disorders of hypersomnolence (CDH) are chronic diseases that significantly impact
the lives of affected individuals. We aimed to explore the perspectives of individuals with …

Purpose This article aims to clarify the concepts used to understand, analyze and improve a
patient's progress through a health service system. A patient pathway describes plans and …

The patient's financial experience is often complex and confusing. Recent regulations
support bringing more transparency to healthcare billing processes. A patient journey map …

Objective Patient experience significantly impacts healthcare quality, outcomes, resource
utilisation and treatment adherence. Digital technologies offer promising approaches for …

HIV testing among HIV-exposed infants (HEI) in Malawi is below global targets and, affected
by low utilisation of health services after birth. We conducted a mixed methods evaluation of …

Designing effective healthcare services can be challenging due to the multicomponent
nature of the healthcare context. Therefore, designers and design researchers in the …