Customer experience in tourism: A review of definitions, components, and measurements

M Godovykh, ADA Tasci - Tourism management perspectives, 2020 - Elsevier
The concept of customer experience has received increasing attention in different
disciplines. However, the pathway for handling experience has not been clearly set forth due …

Geoheritage, geotourism and the cultural landscape: Enhancing the visitor experience and promoting geoconservation

JE Gordon - Geosciences, 2018 - mdpi.com
Geotourism spans a range of visitor interests, from the specialist geotourist to the more
general visitor. As well as supporting geoconservation outcomes, it provides economic …

Unexpected surprise: Emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists

P Mehra - Tourism Management Perspectives, 2023 - Elsevier
Scholarly work regarding tourist behavior requires more empirical support especially
concerning methods to extract emotions and sentiments from user-generated comments on …

How smart tourism technologies affect tourist destination loyalty

N Azis, M Amin, S Chan, C Aprilia - Journal of hospitality and tourism …, 2020 - emerald.com
Purpose The purpose of this study is to investigate how smart tourism technologies and
memorable tourism experiences affect tourist satisfaction and tourist destination loyalty …

Understanding the relationships between tourists' emotional experiences, perceived overall image, satisfaction, and intention to recommend

G Prayag, S Hosany, B Muskat… - Journal of travel …, 2017 - journals.sagepub.com
The purpose of this study is to empirically test an integrative model linking tourists' emotional
experiences, perceived overall image, satisfaction, and intention to recommend. The model …

Living like a local: Authentic tourism experiences and the sharing economy

D Paulauskaite, R Powell… - … journal of tourism …, 2017 - Wiley Online Library
Travellers are demanding authentic, experientially oriented opportunities with more
meaningful interactions with locals. The sharing economy has emerged partly as a response …

The effect of tourist-to-tourist interaction on tourists' behavior: The mediating effects of positive emotions and memorable tourism experiences

G Zhou, Y Liu, J Hu, X Cao - Journal of Hospitality and Tourism …, 2023 - Elsevier
Tourist-to-tourist interaction is an important factor that affects tourist experience. Previous
studies have revealed a significant relationship between tourist-to-tourist interaction and …

The role of tourism in healthy aging: An interdisciplinary literature review and conceptual model

F Hu, J Wen, I Phau, T Ying, J Aston, W Wang - Journal of Hospitality and …, 2023 - Elsevier
Rapid aging is already one of the most significant trends of the 21st century, and this
demographic shift poses enormous challenges for society. There is a community-wide effort …

# ILoveLondon: An exploration of the declaration of love towards a destination on Instagram

R Filieri, DA Yen, Q Yu - Tourism Management, 2021 - Elsevier
Travellers increasingly use a combination of photographs, texts and hashtags to expressing
their attitude towards tourism destinations (TDs). Existing destination branding literature has …

Mediating effects of place attachment and satisfaction on the relationship between tourists' emotions and intention to recommend

S Hosany, G Prayag, R Van Der Veen… - Journal of Travel …, 2017 - journals.sagepub.com
This study develops a model based on the developmental theory of place attachment. The
model considers the influence of tourists' emotions on place attachment and the mediating …