This study identifies micro-level value co-creation mechanisms that support the design of
digital services. As services are now becoming digital—or at least digitally enabled—how to …

Besides increasing transparency and demonstrating awareness of the author, self-reported
limitations enable other researchers to effectively learn from, build on, validate, and extend …

Abstract Service systems enable value co-creation. However, value co-creation is a complex
phenomenon that is difficult to observe, let alone to purposefully enact. This is a serious …

Modern service-based processes in mobile environments are highly complex due to the
necessary spatial–temporal coordination between multiple participating users and the …

Digital transformation is a main driver for change, evolution, and disruption in organizations.
As digital transformation is not solely determined by technological advancements, public …

The social connectedness of a community, characterized by aspects such as social support,
social trust and civic engagement, plays an important role in determining the well-being of its …

Open phenomena including open resources, processes such as crowdsourcing and their
effects have initiated fundamental shifts in the way organizations conduct their business …

Angetrieben durch die zunehmende Geschwindigkeit der Digitalisierung und die mit ihr
einhergehenden Chancen, befindet sich eine Vielzahl von Unternehmen in einem …

Zusammenfassung In Zeiten der Digitalisierung nimmt Informationstechnologie eine
Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die …

Public health measures are curtailing the COVID-19 pandemic's spread but also impact
individual and societal well-being. Altogether, they test the social resilience of communities …