Purpose The purpose of this paper is to outline the evolution of research on airport service
quality and measurement index of passenger satisfaction to explore opportunities for future …

Air transport service quality has been a popular research topic in the last decade. A
systematic literature review on this topic was conducted on the articles published in quality …

The influence of service quality has received limited attention in the context of airport
research. This study investigates whether airport service quality is related to airport and …

This study investigates appropriate attributes—physical environment, outcome, and
interactional quality—to measure users' satisfaction that influences airport users' satisfaction …

Based on the analysis of 2278 online passenger ratings of airports worldwide, this study
uses a standard multinomial logit model to determine the likelihood of a passenger being a …

Fully revised and updated to consider recent developments in the industry, the sixth edition
of Managing Airports: An International Perspective provides comprehensive and cutting …

Given the unprecedented challenges imposed on the aviation industry by the COVID-19
pandemic, this paper proposes a new perspective on airport user experience as a field of …

The Thai aviation industry is projected to maintain steady growth due to an increase in flights
and passengers, which will be supported by expanded air transport infrastructure. Along …

Airports are a fundamental piece in the air transport value chain. They need to continuously
adapt to the technology demands from the different interfacing stakeholders participating in …

Delivering high-quality service to passengers can be critical for an airport's survival,
competitiveness, profitability, and long-term growth in a highly competitive environment. The …