Opinion-aware answer generation for review-driven question answering in e-commerce

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Toward personalized answer generation in e-commerce via multi-perspective preference modeling

Y Deng, Y Li, W Zhang, B Ding, W Lam - ACM Transactions on …, 2022 - dl.acm.org
Recently, Product Question Answering (PQA) on E-Commerce platforms has attracted
increasing attention as it can act as an intelligent online shop** assistant and improve the …
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Sentiment enhanced answer generation and information fusing for product-related question answering

Y Du, X **, R Yan, J Yan - Information Sciences, 2023 - Elsevier
The reviews written by users in E-commerce platform have been fully exploited by product-
related question answering systems, which ignore the product descriptions with valuable …
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User satisfaction estimation with sequential dialogue act modeling in goal-oriented conversational systems

Y Deng, W Zhang, W Lam, H Cheng… - Proceedings of the ACM …, 2022 - dl.acm.org
User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented
conversational systems. Whether the user is satisfied with the system largely depends on the …
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Product question answering in e-commerce: A survey

Y Deng, W Zhang, Q Yu, W Lam - ar** Items for Blind Users
Y Prakash, AK Nayak, M Sunkara… - Proceedings of the …, 2024 - dl.acm.org
Perusing web data items such as shop** products is a core online user activity. To prevent
information overload, the content associated with data items is typically dispersed across …
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