With a depleting national economy which has no answer to the increasing rate of
unemployment put at 23.4% in the year 2012 alone and coupled with a consistent increase …

Determining the role of service quality, trust and commitment to customer loyalty for telecom
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …

This study investigated the impact of service quality, intimacy, trust, and playfulness on
customer loyalty. The integrated variables were investigated alongside their effect on …

This study aims to understand the relationship between cognitive (ie service quality) and
affective (ie customer satisfaction, value, trust and commitment) evaluation of Internet service …

The objective of the study is to investigate the determinants of customer loyalty in the GSM
market in Nigeria. Primary data was obtained through a questionnaire. 252 questionnaires …

Purpose–This study aims to investigate the antecedents to service quality and their
relationship with affective evaluations of customers of internet service providers (ISPs) in …

The study is to present an integrative model of predictors and outcome of customer
satisfaction in the fast food sector of Pakistan and also examine its effects. Moreover, we …

Purpose The purpose of this paper is to review the service quality (SQ) models established
in various empirical studies conducted across the world specifically applied to …

This study sheds some light on the importance and consequences of satisfaction in the
competitive telecom industry in Bahrain. The factors related to payments and savings (such …

Purpose This study investigates the relationships between service quality, relationship
quality (ie satisfaction, trust and commitment) and loyalty in the business-to-business (B2B) …