Customer journey management engine

AC Briancon, JJ Belanger, JC Stojanov… - US Patent …, 2021 - Google Patents
Provided is a process, including: obtaining a first training dataset, training a first machine
learning model on the first training dataset, obtaining a set of candidate question sequences …

Monitoring and controlling continuous stochastic processes based on events in time series data

J Belanger, A Briançon, J Stojanov… - US Patent …, 2020 - Google Patents
Provided is process, including: obtaining interaction-event records; determining, based on at
least some of the interac tion-event records, sets of event-risk scores, wherein: at least some …

Framework and method for the automated determination of classes and anomaly detection methods for time series

IR Beaver, C Freeman, J Merriman - US Patent 11,567,914, 2023 - Google Patents
US11567914B2 - Framework and method for the automated determination of classes and
anomaly detection methods for time series - Google Patents US11567914B2 - Framework and …

Method and apparatus for predicting experience degradation events in microservice-based applications

S Chatterjee - US Patent 10,511,690, 2019 - Google Patents
Techniques are disclosed to predict experience degradation in a microservice-based
application comprising a plurality of microservices. Quality of service metrics are derived for …

Risk assessment using Poisson Shelves

JW Dumoulin, C Freeman, J DelloStritto - US Patent 11,334,832, 2022 - Google Patents
Detecting fraudulent activity can be a complex, manual process. In this paper, we adapt
statistical properties of count data in a novel algorithm to uncover records exhibiting high risk …

Resource utilization retrieval and modification

A Helms, D Riley, B Hines, W Kuk, K Pho - US Patent 11,641,665, 2023 - Google Patents
US11641665B2 - Resource utilization retrieval and modification - Google Patents US11641665B2
- Resource utilization retrieval and modification - Google Patents Resource utilization retrieval …

Decreasing downtime of computer systems using predictive detection

RI Almasan, J Freed, K Wang - US Patent 11,307,949, 2022 - Google Patents
GOON 5/04(2006.01) GO6N 20/00(2019.01) GOOF 16/20(2019.01) GOOF 11/22(2006.01)
G06F 11/26(2006.01) GOOF 11/34(2006.01) G05B 23/02(2006.01) H04L …

System and method for determining reasons for anomalies using cross entropy ranking of textual items

C Freeman - US Patent 11,610,580, 2023 - Google Patents
US11610580B2 - System and method for determining reasons for anomalies using cross
entropy ranking of textual items - Google Patents US11610580B2 - System and method for …

Multiple devices for updating repositories

A Helms, D Riley, B Hines, W Kuk, K Pho - US Patent 11,630,822, 2023 - Google Patents
US11630822B2 - Multiple devices for updating repositories - Google Patents
US11630822B2 - Multiple devices for updating repositories - Google Patents Multiple …

Anomaly detection using an ensemble of models

S Palani, DB Yeddu - US Patent 11,575,697, 2023 - Google Patents
Anomaly detection tools can provide information (eg, graphs, charts, tables, etc.) related to
performance metrics for various Information Technology (IT) infrastructure assets such as …