This article surveys the area of computational empathy, analysing different ways by which
artificial agents can simulate and trigger empathy in their interactions with humans …

Autonomous robots are increasingly placed in contexts that require them to interact with
groups of people rather than just a single individual. Interactions with groups of people …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

Previous studies provide inconsistent evidence regarding the effect of anthropomorphism on
customers' willingness to use AI service agents. This paper explains the reason by …

Despite the growing number of brands that rely on chatbots to address customer service
inquiries that once required human intervention, academics and practitioners are only …

As robots become more prevalent in society, investigating the interactions between humans
and robots is important to ensure that these robots adhere to the social norms and …

We review the history of human-automation interaction research, assess its current status
and identify future directions. We start by reviewing articles that were published on this topic …

With the development of artificial intelligence technology, the application of
anthropomorphism has been established as a good design principle. However, the …

Deployment of robots has become prevalent in the service sector. The advanced digital
technologies, especially artificial intelligence (AI), and the current COVID-19 pandemic have …

This paper presents our recent research on integrating artificial emotional intelligence in a
social robot (Ryan) and studies the robot's effectiveness in engaging older adults. Ryan is a …