[HTML][HTML] A cross-disciplinary review of crisis spillover research: Spillover types, risk factors, and response strategies

Y Wang, D Laufer - Public Relations Review, 2024‏ - Elsevier
The spillover effect of crises has become an emerging research topic in the field of crisis
communication, however to our knowledge a cross-disciplinary review of the literature on …

A framework for deprecating datasets: Standardizing documentation, identification, and communication

AS Luccioni, F Corry, H Sridharan, M Ananny… - Proceedings of the …, 2022‏ - dl.acm.org
Datasets are central to training machine learning (ML) models. The ML community has
recently made significant improvements to data stewardship and documentation practices …

Crisis response strategy manipulation: A systematic review and a test of nuances

Z Zhou, X Zhang, EJ Ki - Public relations review, 2022‏ - Elsevier
Although testing the effectiveness of crisis response strategies has been a prominent topic in
crisis communication research, studies have rarely addressed whether the manipulation of …

How sorry are you? Intensified apologies and the mediating role of perceived remorse in corporate crisis communication

E Georgiadou - Public Relations Review, 2023‏ - Elsevier
This article reports the results of a between-subject experiment investigating the direct and
indirect effects of intensified apologies on purchase intent. The study adopts a linguistic …
G Fannes, AS Claeys - Journal of Language and Social …, 2023‏ - journals.sagepub.com
This study examines how both the content (ie, denial vs. apology) and the verb voice (ie,
active voice vs. passive voice) of a crisis response affect the public's perception of crisis …

Unveiling the toxic leadership culture in south African universities: authoritarian behaviour, cronyism and self-serving practices

OJ Olabiyi, M Du Plessis, CJ Van Vuuren - Frontiers in Education, 2024‏ - frontiersin.org
Introduction Toxicity among staff members of higher education institutions (HEIs) is often
under-reported or not reported at all. Experiences of toxic leadership are deemed …

Toward a theory of corporate apology: mechanisms, contingencies, and strategies

W Shao, JW Moffett, S Quach… - European Journal of …, 2022‏ - emerald.com
Purpose Corporate apologies, relative to other responses to well-publicized past
transgressions, have distinct implications, sparking a rich tradition of apology research. But …