Although workplace incivility has received increasing attention in organizational research
over the past two decades, there have been recurring questions about its construct validity …

The dark side of customer behavior has been receiving increasing attention in the business
and management literature in recent years. Scholars have used various terminologies to …

In this study, we propose and examine an integrative framework to investigate factors
contributing to the experience of workplace incivility (including victim demography …

A growing body of research explores workplace incivility, defined as low‐intensity deviant
workplace behavior with an ambiguous intent to harm. In the 15 years since the theoretical …

Incivility refers to rude, condescending, and ostracizing acts that violate workplace norms of
respect, but otherwise appear mundane. Organizations sometimes dismiss these routine …

As a pervasive workplace phenomenon in service organizations, knowledge hiding can
cause serious economic losses to companies. This study seeks to identify a new …

Despite the growing number of meta-analyses published on the subject of workplace
mistreatment and the expectation that women and racial minorities are mistreated more …

Purpose Drawing on conservation of resources (COR) theory, this study aims to explore the
influencing mechanism of exploitative leadership on knowledge hiding. Specifically, this …

We examined the relationship between abusive supervision and hospitality employees'
customer-oriented organizational citizenship behavior (OCB). Employing the conservation of …

Drawing on social exchange and displaced aggression theories, this study investigates the
mediating role of knowledge hiding in the relationship between employees' exposure to …