Customer satisfaction is at the heart of any successful business entity. The influence of
service quality on the role of customer orientation in achieving greater customer satisfaction …

There is a raft of factors that affect the capacity of local construction firms in Ghana,
particularly those in the smaller contractor classifications. These factors render small to …

Strategy implementation is known as action stage where it is to be considered as the most
difficult stage in strategic planning. Strategy implementation can influence the whole texture …

Introduction: The construction industry in Malaysia has been bedevilled by myriads of risk
issues that have hampered its smooth operations in recent times. This paper is an empirical …

Purpose This study aims to investigate the impacts of procurement strategies on the growing
proportion of construction small-and medium-sized enterprises (SMEs) and whether the size …

Despite increased competition, construction firms are generally known to be lagging behind
in the adoption of marketing strategies. The performance of indigenous construction firms …

Industrialised Building System (IBS) construction business has emerged as one of the
potential business ventures as the Malaysian construction industry is in a constant need to …

Purpose: This study examines the gap between residential customers' expected and real
experiences with self-service kiosks from the perspective of a major Malaysian electrical …

The construction industry is critical to economic development. Small and medium
construction firms (SMCFs) play a key role in the process. The need for vibrant and efficient …

The purpose of this study is to examine the significant impacts of effective communication
towards the performance of the construction organization. The objectives of the study …