Dynamic interpersonal processes at work: Taking social interactions seriously

N Lehmann-Willenbrock - Annual Review of Organizational …, 2024‏ - annualreviews.org
Dynamic interpersonal processes are the core foundation of many phenomena of interest to
organizational psychology and organizational behavior scholars. This article views the …

An ecosystem perspective synthesis of co-creation research

KR Ranjan, S Read - Industrial Marketing Management, 2021‏ - Elsevier
Extant research examines numerous aspects of co-creation and offers a volume of important
insights. We seek to build a clear understanding of the resulting co-creation research …

Digitalization process of complex B2B sales processes–Enablers and obstacles

R Rodríguez, G Svensson, EJ Mehl - Technology in Society, 2020‏ - Elsevier
The purpose of this study is to shed light on the extent to which salespeople use technology
throughout complex B2B sales processes. The research on technology in society considers …

Boundary spanner relational behavior and inter-organizational control in supply chain relationships

H Dekker, C Donada, C Mothe… - Industrial Marketing …, 2019‏ - Elsevier
Boundary spanner relational behavior is considered critical in the successful management
of buyer–supplier relationships and may help avoiding high costs of more formal inter …

Value (co-) creation in B2B sales ecosystems

S Rusthollkarhu, P Hautamaki… - Journal of Business & …, 2021‏ - emerald.com
Purpose Digital ecosystemic business environments challenge dyadic approaches to value
creation and particularly to business-to-business (B2B) sales. This paper aims to offer a …

Drivers and outcomes of relationship quality with professional service firms: An SME owner-manager perspective

R Casidy, M Nyadzayo - Industrial Marketing Management, 2019‏ - Elsevier
Strong relationships are important, particularly for business partners dealing with business-
to-business (B2B) professional service providers, as the quality of the relationship can serve …

Rapport building in authentic B2B sales interaction

T Kaski, J Niemi, E Pullins - Industrial Marketing Management, 2018‏ - Elsevier
Acquisition of new customers is critical for any business seeking to achieve growth. This
paper investigates the skill of rapport building in establishing new customer relationships …

The present and future of the B2B sales profession

S Elhajjar, L Yacoub, F Ouaida - Journal of Personal Selling & …, 2024‏ - Taylor & Francis
Over the last three decades, business-to-business (B2B) sales practices have undergone
significant change. This study evaluates the current responsibilities, skills, and knowledge …

Business-to-business e-negotiations and influence tactics

SK Singh, D Marinova, J Singh - Journal of Marketing, 2020‏ - journals.sagepub.com
E-negotiations, or sales negotiations over email, are increasingly common in business-to-
business (B2B) sales, but little is known about selling effectiveness in this medium. This …

Value co-creation in business-to-business context: A bibliometric analysis using HistCite and VOS viewer

F Ullah, L Shen, SHH Shah - Frontiers in Psychology, 2023‏ - frontiersin.org
Abstract purpose Value co-creation (VCC) recently displayed a significant increase in the
frequency of publications in business studies and social sciences. Our study objects to …