Using Process Mining to Improve Digital Service Delivery

J Trottier, W Van Woensel, X Wang, K Mallur… - arxiv preprint arxiv …, 2024 - arxiv.org
We present a case study of Process Mining (PM) for personnel security screening in the
Canadian government. We consider customer (process time) and organizational (cost) …

PROMISE: Process Mining for SMEs: A Methodology

CJ Kokkeler - 2023 - essay.utwente.nl
Process mining is an emerging scientific discipline that focusses on understanding and
improving business processes based on data. It relates the fields of process science and …

Using Process Mining with Pre-and Post-Intervention Analysis to Improve Digital Service Delivery: A Governmental Case Study

J Trottier, W Van Woensel, X Wang, K Mallur… - 2024 - ruor.uottawa.ca
We present a case study of Process Mining (PM) for per-sonnel security screening in the
Canadian government. We consider cus-tomer (process time) and organizational (cost) …

[การอ้างอิง][C] Unleashing process mining potential in organizations

E Zuidema-Tempel - 2023