Purpose The purpose of this paper is to investigate the role of service quality (SQ), customer
satisfaction (CS) and customer loyalty (CL) in Ghana's health sector and a comparative …

Purpose This paper aims to examine the effect of customer relationship management (CRM)
on patient satisfaction and patient loyalty, controlling for other socio-demographic …

This study aims at examining the effect of quality services and brand image on patient
satisfaction and patient loyalty on public hospital in Bandung, Indonesia. The data were …

Purpose The purpose of this paper is to clarify how enablers of quality management can
secure the satisfaction and loyalty of patients through increasing service quality in hospitals …

Purpose Assessment of patient perceptions of health service quality as an important element
in quality assessments has attracted much attention in recent years. The purpose of this …

The health care industry, in general, has experienced a change in the last years due to stiff
competition. More and more are now expected from hospitals, not only on offering …

The study explores the relationship between branding in healthcare, brand image and
customer re-patronage intentions. A survey approach was employed to gather data from 318 …

Aim: The quality of services plays a primary role in achieving patient satisfaction. The main
purpose of this study was to explore the effect of outpatient service quality on patient …

Purpose The objective of the study is to measure outbound medical tourists' satisfaction and
loyalty based on medical tourists' experience from a develo** country's perspective …

Purpose This study aims to examine service quality in Nigerian general hospitals and
determines possible differences in service quality perceptions between employees and …